Customer Support & Delivery
Need to know information about customer support and delivery.
Contact us
We have made it easy for you to contact us – start a chat session or e-mail us directly. We aim to respond as soon as possible and always within 24 hours.
E-mail: support@muninsports.com
Chat: Find us in the lower right corner of your screen.
Phone & WhatsApp: +45 51250535
Delivery times
We ship to the US and Canada with UPS from our warehouse in New Jersey. Please check the examples of delivery times below.
USA
- 1-2 weekdays: Rhode Island, Vermont, Connecticut, Massachusetts, New Jersey, New York, Delaware, Maryland, Manie
- 2-3 weekdays: New Hampshire, Pennsylvania, Washington DC, Virginia,
West Virginia, Ohio, North Carolina, Michigan, South Carolina, Tennessee, Kentucky, Indiana - 3-4 weekdays: Georgia, Florida, Alabama, Illinois, Wisconsin, Arkansas, Missouri, Iowa, Minnesota, Kansas
- 4-5 weekdays: Mississippi, Louisiana, Oklahoma, Nebraska, North Dakota, South Dakota
- 5-6 weekdays: Texas, New Mexico, Colorado, Wyoming, Montana, Arizona, Utah, California, Nevada, Washington
- 6-7 weekdays: Idaho, Oregon
Canada
- 3-4 weekdays: Montreal, Toronto
- 5-6 weekdays: Winnipeg
- 6-7 weekdays: Calgary, Vancouver
Track & Trace
When you have completed a purchase, you will receive an e-mail order confirmation. Within 24 hours, you will receive an e-mail from UPS with your package’s tracking number. You will receive an e-mail if there are any changes in your order, and UPS will update you on the shipment whenever necessary.
You don’t have to be at home when your delivery arrives. You can leave a note on your front door stating that you authorize UPS to leave the package on the doorstep. Remember to write your tracking number on the note and sign it. You can download an authorization form (PDF) here.
Canada orders
For orders to Canada, customs clearance charges may be payable. Local customs agencies charge any customs or import duties via the shipping company (UPS) once the parcel reaches Canada. The amount will be dependent on your local province.
The above-listed delivery times depend on the timely payment of any customs fees. Unfortunately, Munin Sports do not have any control over these charges. We suggest you contact your local customs office for current charges so you will not be surprised by the charges you did not expect when initially placing the order.
Delivery
You don’t have to be at home when your delivery arrives. You can leave a note on your front door stating that you authorize UPS to leave the package on the doorstep. REMEMBER to write your tracking number on the note and sign it. You can download an authorization form (PDF) here.
